Category: Knoxville
Mr. Tom Harper
Harper Dealerships
9735 Kingston Pike
Knoxville, TN 37922
Dear Mr. Harper:
If my memory serves me correctly, it was about 10 years ago when I had my first Harper Auto Square experience. I was a few months into the ownership of a ’01 VW Jetta when I experienced a brake light switch failure for the second time. After limping it into Harper Volkswagen your technicians promptly resolved the issue, in under 45 minutes if I remember correctly.
Fast forward to 2011 and here I am, still visiting the Harper brand. The service I received long ago at the VW dealership led me to purchase my last two cars from a Harper dealership – Harper Acura to be exact.
Since January 30, 2006 I have been taking our Acura’s to Harper Acura for routine maintenance. On January 18th I made a special trip, one that included routine maintenance but also a user error fix. After a failed personal grille replacement procedure I put a call into Richard Tompa and his crew and explained my dilemma. Richard got me a quick slot on the books and I was all set.
When I arrived at the dealership the morning of the 18th I was greeted by Kenny Rolen who confirmed the reason for my visit. I snatched my loaner car, which was clean inside and out I might add, and headed to work. A couple hours later I received a call from Richard who explained the procedure needed to replace the chrome grille trim and a very fair quote for the fix. I approved the work and a few hours later I was back in the service bay retrieving my ’06 TSX.
When they pulled the car around I inspected the repair work and it was, as expected, top notch. During this visit, I believe Brian Brown was the tech that worked on my car. In any case, the Harper experience that day was just as they all are for me: prompt, well-explained and full of genuine interactions from all the folks that work there.
In the future I’m confident I’ll continue to receive the best service at Harper Acura so kudos to you Mr. Harper for pairing remarkable customer service with remarkable automotive brands.
Keeping it between the lines,
Casey Peters
A few months ago I was asked to help kick-start a mayoral campaign for Mark Padgett. Mark put blind faith in Brandon Clarke and I to create and deliver a brand that portrayed his platform. With our vision in hand we turned to Designsensory to create the logo above and develop an interactive web presence for the Padgett campaign.
According to a recent Metro Pulse article, Assessing the Online Campaigns of Knoxville Mayoral Candidates, we hit the nail on the head. “He [Mark] also has the cleverest logo of the bunch, an M in a circle with the points of the letter formed by a sleek ballot checkmark.”
Before the next round of March Madness begins, I am taking a time-out to plug my latest venture, Knoxd.com.
Knoxd.com (officially Knox’d) lets you see the latest headlines from the best media outlets in Knoxville. For free of course.
Knox’d pulls news and information from over 50 sites and on one page, gives the reader a quick glance at the Knoxville web.