Hat tip to LLS.
Mr. Tom Harper
Harper Dealerships
9735 Kingston Pike
Knoxville, TN 37922
Dear Mr. Harper:
If my memory serves me correctly, it was about 10 years ago when I had my first Harper Auto Square experience. I was a few months into the ownership of a ’01 VW Jetta when I experienced a brake light switch failure for the second time. After limping it into Harper Volkswagen your technicians promptly resolved the issue, in under 45 minutes if I remember correctly.
Fast forward to 2011 and here I am, still visiting the Harper brand. The service I received long ago at the VW dealership led me to purchase my last two cars from a Harper dealership – Harper Acura to be exact.
Since January 30, 2006 I have been taking our Acura’s to Harper Acura for routine maintenance. On January 18th I made a special trip, one that included routine maintenance but also a user error fix. After a failed personal grille replacement procedure I put a call into Richard Tompa and his crew and explained my dilemma. Richard got me a quick slot on the books and I was all set.
When I arrived at the dealership the morning of the 18th I was greeted by Kenny Rolen who confirmed the reason for my visit. I snatched my loaner car, which was clean inside and out I might add, and headed to work. A couple hours later I received a call from Richard who explained the procedure needed to replace the chrome grille trim and a very fair quote for the fix. I approved the work and a few hours later I was back in the service bay retrieving my ’06 TSX.
When they pulled the car around I inspected the repair work and it was, as expected, top notch. During this visit, I believe Brian Brown was the tech that worked on my car. In any case, the Harper experience that day was just as they all are for me: prompt, well-explained and full of genuine interactions from all the folks that work there.
In the future I’m confident I’ll continue to receive the best service at Harper Acura so kudos to you Mr. Harper for pairing remarkable customer service with remarkable automotive brands.
Keeping it between the lines,
Casey Peters
Categories
Recruit for attitude, train for skill
We recruit for attitude and train for skill. Dr. Rushika Fernandopulle
In 15 months of ownership, my 2009 Acura MDX has been filled up 78 times at an average price of $42.50. Average MPG stands at 19.21.
A few months ago I was asked to help kick-start a mayoral campaign for Mark Padgett. Mark put blind faith in Brandon Clarke and I to create and deliver a brand that portrayed his platform. With our vision in hand we turned to Designsensory to create the logo above and develop an interactive web presence for the Padgett campaign.
According to a recent Metro Pulse article, Assessing the Online Campaigns of Knoxville Mayoral Candidates, we hit the nail on the head. “He [Mark] also has the cleverest logo of the bunch, an M in a circle with the points of the letter formed by a sleek ballot checkmark.”
In winter of 2005/06 I decided to shop for a new four-door sedan. Out of the Lexus IS250, Acura TSX and Volkswagen Jetta GLI I chose the TSX. It met all of my requirements and the fact that it was assembled in Japan was a big plus for me.
January 30th of this year will mark 5 years of ownership with my TSX. In typical blog fashion, I am writing a review to share the ups and downs of owning this particular model. Let’s start with the numbers.
Current Mileage: 75,437
Average Fuel Economy / Range: 26.39 MPG / 280.3 miles
Maintenance Costs (including tires): $3,117.31
Personal Modification Costs: $308.05
All generations of the TSX are based on the European version of the Honda Accord which makes it smaller than the US version of the Accord. Part of the draw to own this car was it’s small, sporty size that still has ample interior room for four adults and their accompanying luggage.
Update: As I quoted below, “bad news” ensued when I dropped my Evo. I still give this case a passing grade for everyday wear and tear protection.
On the bell curve of innovation I tend to fall in the early adopters section. Perhaps because I like to try new things or maybe it’s because I like to inflict a lot of pain…on myself. Whatever the reason I like my products to be covered in the fresh scent of beta.
Early in 2010 I decided to put Sprint to the test by purchasing their first Android-based smartphone, the HTC Hero. A quick trip to Best Buy (which I highly recommend for cell phone transactions) and off I went. About twelve months and many cuss words later I decided that the Hero didn’t have the hardware oomph to take Android OS to the next level. So, I upgraded to the HTC EVO 4G.
After about 20 days with the EVO I have to say that I’m very pleased. It’s fast, consistent and packs a big enough screen to ease the pain of not having some type of keyboard for my fat fingers. Since my cell phone acts as both my mobile and home phone line, it goes with me everywhere which means it’s going to get dropped. I’m going to need a case, right?
Categories
Commanding versus Demanding Respect
Clothes do not make the man any more than a man can demand respect. He can however do much to command it. Henry Sands Brooks
Categories
Rust-Oleum Garage Floor Epoxy
Update: Read why I don’t recommend this product any longer.
Using Rust-Oleum Epoxy Shield and the kind help from a neighbor I enhanced the look and protection of my garage floor. The hardest part of the process was moving all of the stuff in my garage out of it.
The credibility allocated instantly and unquestioningly to just about anything that is read online is a new phenomenon. Anne Kavanagh